Strategic Senior Product Design Partner with 15+ years of experience leading UX/UI initiatives for global enterprise brands, including Cox Automotive, Citi Private Bank, and Merck. I leverage UX research, atomic design, and AI-driven workflows, I drive cross-functional collaboration and stakeholder management to deliver high-impact user interfaces that meet WCAG accessibility standards within Agile environments.Proven track record in scaling Design Systems and executing high-fidelity MVPs for SaaS and FinTech platforms.
me@chrisgammon.com
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Professional Experience
Senior UX Designer - Permanent
Cox Enterprises ↗
Dealertrack ↗
February 2018 –
Remote & North Hills, NY
- Led the end-to-end UX lifecycle for Dealertrack’s core SaaS offerings, translating complex automotive retail requirements into streamlined digital products.
- Led the UX strategy for a major SaaS platform overhaul, utilizing Heuristic Evaluations and A/B testing to streamline the automotive financing workflow, resulting in a 12% increase in user task-completion rates for dealership partners.
- Collaborate with Engineering and Product Leadership within an Agile framework to deliver features that increased user engagement, task completion, and overall business ROI by 6-14%.
- Own and maintain the Enterprise Design System, ensuring visual consistency and accessibility (WCAG) across multi-platform applications.
- Utilize AI design tools (Figma AI, Claude) to accelerate the prototyping phase, reducing initial design-to-dev handoff time by 8%.
Senior UX Designer - Consultant
Citi Private Bank ↗
May 2011 - December 2018
New York, NY
- Partnered with cross-functional stakeholders and outside vendors for the design of Citi Private Bank In View, a flagship global wealth management platform; synchronized user experiences across iOS, Android, and Web, maintaining WCAG 2.1 accessibility compliance for high-net-worth clients.
- Architected design initiatives for high-stakes enterprise FinTech applications, including Citi Private Bank In View and Citi Velocity.
- Spearheaded the UI/UX strategy for native iOS and Android apps, ensuring parity and high performance for private banking clients.
- Directed visual identity for the 200 Years of Citi promo app, managing stakeholders across global marketing and IT departments.
Junior UX Designer - Consultant
Merck & Co ↗
September 2009 - April 2011
Rahway, NJ
- Co-led the global redesign of the ONE MERCK employee portal, a massive enterprise re-brand involving 50+ developers and 6 designers.
- Standardized IA and UI components for a global intranet, improving information discoverability for thousands of international employees.
Core Competencies
UX Research & Strategy
- Problem Framing, Solution Discovery
- Competitive Analysis
- User Journey Mapping, IA, Heuristic Evaluations, User Personas, A/B Testing, Product Strategy
- Portable Business Capabilities (PBC’s)
- Minimum Viable Prototyping (MVP’s)
UI & Visual Design
- Design Systems (Atomic Design)
- Typography, Grid Systems, Responsive Web Design
- Native iOS/Android Design
Interaction & Prototyping
- Creative Direction and Brand Alignment
- Composition, Visual Hierarchy, Grid Structure
- Typography, Color Theory, Branding
Leadership & Frameworks
- Personas, Taxonomies, User Flows, Heuristics
- Problem Framing, Solution Discovery
- Competitive Analysis, Adjacent Solutions
- Portable Business Capabilities, MVP’s
- Wireframes, Interaction models, Clickable Prototypes
- Research, Test Scripts, A/B Testing, Readouts
Education
Bachelor of Fine Arts in Graphic and Interactive Communication
Minor: Studio Photography
Recommendations:
“Chris was a great asset to our team; his depth of knowledge around creative issues, and friendly manner were essential in managing even the most difficult of outcomes and design issues.”
Product Manager, Dealertrack
“Chris patiently worked on several projects which were highly recognized by end users during our usability testing. Chris lends creativity and design ability with a strong sense of business appropriateness.”
SVP of User Research, Pfizer Animal Health
Certifications:
- LUMA Institute Certified Practitioner of Human-Centered Design
- CoC - Microsoft Copilot: The Art of Prompt Writing
- CoC - Learning Microsoft 365 Copilot for Work (2024)
- CoC - Full Stack Foundations: HTML5, CSS3, JavaScript, Angular JS | Codecademy
- CoC - Speaking Confidently and Effectively
- Art Directors Club - Annual Publication
- CoC - Introduction to Financial Markets w Robert Schiller: Yale University via Coursera