Professional Experience
- Led the end-to-end UX lifecycle for Dealertrack's core SaaS offerings, translating complex automotive retail requirements into streamlined digital products.
- Led the UX strategy for a major SaaS platform overhaul, utilizing Heuristic Evaluations and A/B testing to streamline the automotive financing workflow, resulting in a 12% increase in user task-completion rates for dealership partners.
- Collaborate with Engineering and Product Leadership within an Agile framework to deliver features that increased user engagement, task completion, and overall business ROI by 6-14%.
- Own and maintain the Enterprise Design System, ensuring visual consistency and accessibility (WCAG) across multi-platform applications.
- Utilize AI design tools (Figma AI, Claude) to accelerate the prototyping phase, reducing initial design-to-dev handoff time by 8%.
Senior UX Designer
Citi Private Bank- Partnered with cross-functional stakeholders and outside vendors for the design of Citi Private Bank In View, a flagship global wealth management platform; synchronized user experiences across iOS, Android, and Web, maintaining WCAG 2.1 accessibility compliance for high-net-worth clients.
- Architected design initiatives for high-stakes enterprise FinTech applications, including Citi Private Bank In View and Citi Velocity.
- Spearheaded the UI/UX strategy for native iOS and Android apps, ensuring parity and high performance for private banking clients.
- Directed visual identity for the 200 Years of Citi promo app, managing stakeholders across global marketing and IT departments.
Senior UX Designer
Merck & Co- Co-led the global redesign of the ONE MERCK employee portal, a massive enterprise re-brand involving 50+ developers and 6 designers.
- Standardized IA and UI components for a global intranet, improving information discoverability for thousands of international employees.
Core Competencies
UX Research & Strategy
- Problem Framing, Solution Discovery
- Competitive Analysis
- User Journey Mapping, IA, Heuristic Evaluations, User Personas, A/B Testing, Product Strategy
- Portable Business Capabilities (PBC's)
Interaction & Prototyping
- Rapid Prototyping
- Motion Design
- Micro-interactions
- Auto-layout
UI & Visual Design
- Design Systems (Atomic Design)
- Typography, Grid Systems, Responsive Web Design
- Native iOS/Android Design
- Claude Design
- Claude Code + VS Code
Leadership & Frameworks
- Certified LUMA Design Practitioner
- Agile/Scrum, Six Sigma
- Stakeholder Management
- Design Mentorship
- Cross-functional Collaboration
- UX Research
Education
Ringling College of Art & DesignBachelor of Fine Arts in Graphic and Interactive Communication
Minor: Studio Photography
Recommendations
"Chris was a great asset to our team; his depth of knowledge around creative issues, and friendly manner were essential in managing even the most difficult of outcomes and design issues."
— Product Lead, Dealertrack
"Chris patiently worked on several projects which were highly recognized by end users during our usability testing. Chris lends creativity and design ability with a strong sense of business appropriateness."
— SVP of User Research, Pfizer Animal Health
Certifications
- LUMA Institute Certified Practitioner of Human-Centered Design
- CoC – Microsoft Copilot: The Art of Prompt Writing
- CoC – Learning Microsoft 365 Copilot for Work (2024)
- CoC – Full Stack Foundations: HTML5, CSS3, JavaScript, Angular JS | Codecademy
- CoC – Speaking Confidently and Effectively
- Art Directors Club – Annual Publication
- CoC – Introduction to Financial Markets w Robert Schiller: Yale University via Coursera